Shipping & Returns FAQ

We offer free shipping on orders over $120. Orders under this amount will have shipping calculated at the time of check-out (applies to retails orders only). ​

SYDNEY CANDLE CO. does not currently offer international shipping to countries outside of Australia.

Once we have dispatched your order, you will be unable to change or cancel your order. For cancellations prior to dispatch, we will refund the cost of your order to the same payment method you purchased with. Please contact us as soon as possible and we will do our best to accommodate your request.

All Australian orders are dispatched from Sydney, NSW. Delivery is made between 9am-5pm Monday – Friday via Australia Post. VIC and NSW metro areas delivered within 2-4 business days after order is placed. All other areas within 3-5 business days after your order is placed. *Some rural deliveries may take longer.

We know you will love our products, however if for any reason you are not satisfied with your purchase you can return it for a full refund or replacement within 30 days. Returned goods must be in unused condition with packaging and order confirmation included. Please allow 3 to 7 days for processing and understand that we cannot refund postage and packaging unless goods are deemed to be faulty. The customer is responsible for return shipping. If you wish to return your purchase, please contact us and we will provide details on where to send your return.

We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear from the journey to you. However, if damage has occurred to the product(s) inside, please contact us here and we will be more than happy to assist with any issues. You must contact us to notify of any items that are damaged within 7 days of receiving goods. Outside this period, claims will not be valid. Please email details including photos of broken stock to support@sydneycandleco.com.au

If the candle is exposed to serious fluctuations in temperature during the transportation process, there may be slight changes to the appearance of the candle which are beyond our control. These may include retraction of the wax from the glass, or slight sweating on the top of the candle. Once the candle is received and subjected to a consistent temperature for a period of a day or so, these issues should self-rectify. However, any changes as listed above, does not affect the performance of the candle in any way.